Frequently asked questions
All prices are in Australian $.
Please Click HERE for currency converter.
I have forgotten my password!
Not a problem, you can Recover Your Password HERE!
Can I order and pay over the phone?
Yes please call 1800 822 705 (within Australia)
or +61 418 846 490 (Outside Australia).
You can also download an order form and fax or
post it to our office.
What is the charge for Postage & Handling?
Standard Postage/Handling Charges:-
$5 (per product - within Australia)
Express Post/Handling Charges:-
$17 (max. 3 products - within Australia) Delivered within 2 days in Australia.
International Postage/Handling Charges:-
$20 (max. 3 products). Delivery generally 7-10 business days.
Postage for large quantities by arrangement with Star Allergy Alerts.
How long before I receive my order?
Standard orders should be received in 3-5 working days
Express Post should be received in 2 working days
International orders should be received in 7-10 business days.
Unfortunately we cannot be held responsible for delays in the postal
service for either local or international customers. If you need your order for
a specific date then please contact us directly to arrange a courier service.
T-SHIRTS, BADGES and STICKERS...
What are the T-shirt sizes?
xsmall (size 0/1) - 12" front chest
small (size 2) - 13" front chest
medium (size 4) - 14" front chest
large (size 6) - 15" front chest
xlarge (size 8) - 16" front chest
Do the T-shirts have special washing instructions?
Yes. It is recommended to turn the T-shirt inside-out before washing and
do not tumble dry the T-shirts as the alert image may crack and/or fade.
Do the t-shirts come in any other colours?
No, only white T-shirts are available on the Star Allergy Alerts website
- it is more versatile that way! But you will find many different styles
(and colours) of clothing and promotional products available at our US-based
Global Clothing Store HERE!
Are the T-shirts at your Global Clothing Store the same size as the ones available on the Star Allergy Alerts website?
The T-shirts on the Global site are slightly smaller than the sizes
we offer in Australia, so it is recommended that you order the
'next size up' for your child.
Can I order custom Badges, T-shirts and Stickers?
We can customise Badges for your child's particular allergy or
medical condition but unfortunately we cannot customise T-shirts
or Stickers. The cost of custom Badges is $20/2 Badges (57mm size) or
$25/2 Badges (85mm size) and you can order as many (multiples of 2)
as you like! Simply choose a background design from our Badge range,
and email or phone your order along with delivery address and
credit card details. P&H is $10/2 Badges and delivery normally
takes 5-7 business days. Please contact us for details!
We welcome suggestions for new designs!
Is it possible to have different designs as part of the badge and sticker pack?
Yes, for special requests, we are happy to make up a combination pack of
badges and stickers. Please call 1800 822 705 or email your request.
Our badges and stickers are also available in large quantity multi-design packs.
Is it possible to have just one design in a multi-design pack?
Yes, just select the design you want and leave the others blank.
Are the badges, t-shirt designs and stickers on the website the actual size?
No, the stickers and badges are 57mm in diameter. The design on the T-shirt
is 190mm (19cm) in diameter.
Can I order my T-shirt with a different colour background?
No unfortunately we cannot customise our T-shirts.
We do welcome suggestions for new colours and designs, so please contact us!
How do I apply the stickers?
Apply the stickers to a flat, clean and dry surface and smooth over to
remove any air bubbles. For best results, allow to set for up to 12 hours
before immersing in water.
Are the stickers waterproof or microwave safe?
Yes, the vinyl stickers are waterproof and microwave safe but obviously
over time they may wear and fade.
Our Epipen Pouches should not be exposed to extremes of temperature. They are designed to keep the medication at a temperature between 15-30 degrees celcius and therefore should not be kept in a hot car or in direct
sunlight, and when worn by the child, should also be kept out of direct
sunlight by wearing underneath a t-shirt. In cold weather, the pouch should
also be tucked under a jumper or jacket.
What can I fit in your pouches?
They hold up to 2 Auto-Injectors (Epipen/Anapen/Twinject) in their protective casings, and a small bottle of antihistamine, PLUS a folded action plan.
They can also hold a Ventalin Puffer and Spacer or various other medications!
What size are the pouches?
The pouches measure approx. 20cms long x 10cms high
What are the strap sizes?
The Strap is fully adjustable for children, teens and adults!
INHALERMATE ASTHMA CASES...
What is InhalerMate used for?
InhalerMate is a unique carrying case for Asthma Inhalers, with a in-built
dose counter. They are used to carry, protect and help patients monitor
their usage of oral and nasal metered dose inhalers.
Users keep track of doses dispensed by pressing the counter once for each
spray dispensed from the inhaler.
What is the case made from?
InhalerMate has a water and moisture resistant seal and is molded from
impact resistant polymer. The case is closed with an easy to use, sturdy
thumb lock and tough integrated hinge.
SPORTS-HALER VENTOLIN/ASMOL DISPENSERS...
How does Sports-haler work?
The Sports-haler has been designed and independently tested to ensure that it delivers a correct dose of medication.
You simply insert your asthma medication canister into the Sports-haler following the instructions provided.
When medication is needed, simply twist the cover of the mouthpiece which is then extended for use. Once extended, hold and use your Sports-haler as you would your regular puffer.
Do I have to buy a new Sports-haler for each new canister?
No. You can re-use your Sports-haler, but it should be regularly cleaned and inspected.
It is recommended you replace your Sports-haler if at any time it shows signs of wear and tear. Refer to the instructions for further details on cleaning and replacement.
ALLERGY/MEDICAL ALERT BRACELETS...
What are the measurements of the bracelets?
The bracelet straps are adjustable up to 24cms and are suitable for
children up to adults.
Can you engrave the bracelet for me?
We only offer an engraving service for Wholesale Orders, so you will need to take to your local jeweller or engraver to engrave your own personalised message.
How much engraving can I fit on the allergy/medical bracelet plaques?
You can fit up to 3 lines on the front and 3 lines on the back
(12 characters each line including spaces).
Are the bracelet straps washable?
Yes, definitely! Handwashing is best and you can even toss them in while
you're doing the dishes!
What are the measurements of the silicone wristbands?
We offer Sizes (Small 150mm/ 5.9"), (Medium 180mm/7.1") and (Large 202mm/7.9").
What designs are available?
Anaphylaxis Alert, Food Allergy Alert and Nut Allergy Alert.
We can also customise silicone wristbands for you with the exact text you require. (Min. order 7 units @ $7 each). Please contact us for details!
Is there latex in the wristbands?
No. The silicone wristbands are 100% latex-free!
The Allerbling Pack contains charms for the eight most common food
allergies (peanut, shellfish, wheat, dairy, fish, soy, tree nuts and egg),
a medic charm, and two orange wristbands (small 140mm, medium 156mm).
We also offer a Large size (180mm) for individual purchase.
If your child’s food allergy condition changes, you can easily remove and insert
the appropriate food allergy charms. As your child grows, the charms can be removed from the smaller wristband and placed on the larger wristband.
Can I purchase individual charms?
Currently we offer the NEW Sesame charm for individual purchase and will
soon offer all charm designs for individual purchase!
Is there latex in the wristbands or charms?
No. The wristbands and charms are 100% latex-free!
What designs are available in the KidsAlert range?
Anaphylaxis Alert, Food Allergy Alert, Asthma Alert and Diabetes Alert
What are the KidsAlert Wristbands made from and who can use them?
The KidsAlert Wrisbands are made of Poly-Cotton, are fully adjustable
and suitable for children, teens and adults!
Can the KidsAlert Wristbands be customised?
Yes the Anaphylaxis Alert and the Food Allergy Alert Wristbands have
a customisable space where you can write further details.
Unfortunately the Asthma and Diabetes Wristbands cannot be customised
at this time.
Can I purchase Star Allergy Alerts products at Wholesale
for my Retail Store?
Yes we welcome Wholesale Orders! Simply contact Star Allergy Alerts for details.
Do you have a Fundraising Promotion?
Yes we do! See the Fundraising Page on our Website or
contact us for details...
How do I order online?
You can place an order via this site by making your selections and using the
'Add to Cart' buttons. Upon checkout of your shopping cart, enter your delivery details to complete your order and select a payment option.
Is your site secure?
When placing an order, your details are collected by a secure server using
128-bit SSL encryption, which means all of your personal information is encrypted to protect your details from fraud.
We do not store credit card details.
What about payment?
All prices shown are in AUD$ (Australian Dollars) and include GST where applicable. We accept Visa, Mastercard, American Express and Diners Club.
Your card will be charged upon order processing.
We also offer payment by Bank Transfer, PayPal, Cheque or Money Order
in Australian dollars.
Returns, Refunds and Exchanges
Should any of our products arrive in less than perfect condition,
please contact us via email within 7 days of receiving the goods.
The item should then be returned by mail and upon receipt and inspection,
should the item be deemed imperfect, we will happily make arrangements
to replace the item at our earliest convenience.
Acceptance of returned goods by the seller should not constitute
acceptance of any claim. No postage claims on returned goods will be accepted.
We offer a 30-day money back warranty for faulty goods, and of course
if you experience any problems with our product over the course of use,
please contact us!
Our products are designed to help.
Star Allergy Alerts awareness products should only be used to raise
awareness to a child's specific allergy or medical condition.
They do not in any way guarantee or prevent your child from allergic
reactions or anaphylactic situations.